Its Friday so all you can think about right now is quality, right….? OK probably not. But here are some simple tips on how to improve quality anyway (save them for Monday…):
Identify the root cause of quality issues: This is fundamental and requires analysing events data to isolate the underlying cause, apply corrective actions and adjust the process to thereby prevent recurrence.
Develop your quality management system (QMS): Keep it simple - it should match your day to day business in terms of ways of working. The QMS includes policies, procedures, and processes to ensure that products and services meet customer requirements in a predictable manner.
Train employees: Training on quality principles, processes, and tools can help employees understand their role in quality delivery and enable them to contribute to continuous improvement of the QMS.
Use data to drive decision-making: Collecting and analysing data (using bSafer!) helps identify trends and areas for improvement, allowing you to make informed decisions that can help improve quality and reduce errors.
Focus on continuous improvement: Quality improvement is continuous and requires a commitment. Understanding customer feedback, and regular reviews of internal processes to identify areas for improvement will help you to consistently meet customer requirements.
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